Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc. products that are custom made or made-to-order). PRODUCTS NOT ELIGIBLE FOR RETURN - Custom orders (i.e.
SFG SOCCER PLUS
Otherwise additional charges may be applied or may make your product(s) non-returnable. If you refuse a delivery with no valid reason or for buyer's remorse, you will be charged a 20% restocking fee plus return shipment.
SFG SOCCER MANUALS
THIS IS A MUST - All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. If you refuse a delivery with no valid reason or for buyer's remorse, you will be charged a 20% restocking fee and will also be responsible for the return shipping charges. All returns after 30 days will not be accepted. If a delivery is refused for any reason other than a damaged product, a 20% restocking fee will be charged to the card on file. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If the contents appear to be damaged, please notate it on the delivery ticket, refuse that item only and contact us as soon as possible for instructions. This will speed up our resolution process. We strongly recommend at the time of delivery, if your notice any packages that look dented, crushed or just not right, open them immediately and inspect the contents. Photos of the items and the packaging would be greatly appreciated. Did your shipment arrive damaged or defective? Please report damaged or defective merchandise to us immediately by email phone. Contact our helpful customer service experts at ( 866) 400-0424 for more information. Actual shipping time can vary between 5-10 business days. The manufacturers need this time to fulfill your order. Shipping time is measured when your order leaves the warehouse to when it arrives at your address. This time is needed for products that are shipped to you directly from our manufacturers. If there will be any additional time required to process your order, we will notify you immediately to confirm the delivery period. The "Ships Within" time frame listed with products on the website applies to this time frame. For example, if you order a product that reads "Ships Within: 5 business days", this means that the product typically leaves the factory within 5 business days. Processing time is the time it takes from when you submit your order to when the product leaves the warehouse. The diagram below shows how the delivery process is broken down into pre-ship processing time and shipping time. The total delivery time for your order varies from manufacture and how quick they can process orders. This refers to the time from when your order leaves the warehouse. These circumstances occur less than 1% of the time.ĭelivery Times You can estimate the deliver time to your home or business by viewing the tracking number in the email we send to you. Non-standard shipping surcharges will apply to isolated service areas, such as remote areas, areas not readily accessible by a delivery vehicle, islands, etc., as defined by the shipper.
If you do not receive tracking information from us within 5 business days of your order please email us at Miscellaneous Shipping Information We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. Order Shipment If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within 5 business days.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. This means that we have received your order in our system and pre-authorized your credit card for the purchase. Order Confirmation As soon as you place your order you will receive an order confirmation email.
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